LONE WOLF

Q: When do I lose access to DocuSign?

A: 7/14/2026

Q: What happens to my DocuSign documents on July 14, 2026?

A: DocuSign will not be available in the “Sync with E-Signature Platform” dropdown in Opportunities after July 14, 2026. This means that DocuSign Rooms will no longer be available to connect with Opportunities after July 14, 2026.

Documents inside DocuSign Rooms will no longer be accessible. It is important that agents use Command Opportunities as a repository for documents that are already completed by uploading the documents to the Opportunity Documents tab or create new Opportunities for ongoing deals so that they can use Lone Wolf Transact to complete documents that need signing. 

Q: What about my Market Center’s DocuSign Rooms for onboarding?

A: Market Centers will receive email communication about how to move documents from DocuSign to Google Drive in their klrw####@kw.com email inbox. 

While KWR does not suggest using Lone Wolf Transact: Command® Edition as a repository for onboarding documents, Market Centers can use the Signing platform to sign onboarding documents via e-signature. Market Centers must use another document management system as the repository for these onboarding documents.

Q: Can I still use DocuSign?
A: Yes, and you will need to create a new DocuSign account. If you choose to use DocuSign for e-signature and document management, you will need to download the signed forms and upload them into Command using manual upload. You will no longer be able to pull signed forms into Command from DocuSign directly.

Q: Can I still use Dotloop?

A: Yes - Dotloop functionality in Opportunities will remain the same.

Q: What can Transact do that other transaction management systems can't?

A: Transact includes modern capabilities built for today’s transaction realities, including:

• Client-based transactions, so multiple offers and properties stay connected

• Lost deal flexibility, allowing you to remove a property and reuse the transaction for a new offer

• Share groups to collaborate with assistants, agents, or brokers in one shared transaction

• Side-by-side form editing, where updates to parties or clauses automatically update the form

• Automatic form updates, so you always start with the most current forms

Q: How does Transact help me recover quickly when a deal falls through?

A: Transact’s lost deal workflow keeps client and offer information organized and reusable. When a deal falls through, you can seamlessly apply existing details to the next offer, helping you move faster and stay focused on winning the next opportunity.

Q: Does Transact have an app?

A: While Transact does not have an app, Transact was built with a "mobile-first" design so Agents can manage transactions from anywhere, any time, and on any device. Lone Wolf is aware that this is a huge ask for KW agents; please let them know that you want to see this capability

Q: Does Transact have a form library?

A: Yes, Transact has a secure form library with legally-compliant, licensed forms based on the given local area.

 Q: I already have a Lone Wolf account. Can I connect that account to LWTCE?

A: Yes! Follow the instructions in this Answers article: https://answers.kw.com/hc/en-us/articles/48891055092499-Create-Connect-Your-Lone-Wolf-Transact-Account-in-Command-Labs-Participants-Only 

Q: How soon after an agent is onboarded to the Market Center can they connect to LWTCE?
A: Agents should have the option to connect to LWTCE within 24 hours of being onboarded to the Market Center.

Q: Help! I see a big red watermark on my forms when preparing for signing. What do I do?

A: Reach out to your Market Center! You need to be a Licensed Agent in your Market Center to remove the watermark. Note that the watermark will be removed when Signers view the documents, and when the Signing is complete.

Q: What happens when I remove an Associate from my Market Center?
A: You will still be able to see the Transacts for that agent in the Market Center’s LWTCE account. The agent will lose access to LWTCE once they are offboarded.

Q: I don’t see my MLS forms! What do I do?

A: Go to “Add Forms” and verify your NRDS ID using the “Add NRDS ID” button at the bottom of the screen! If you still don’t see the right forms, reach out to support@kw.com.

Q: Will changes made in LWTCE sync back to Command?

A: The sync between LWTCE and Command is unilateral, meaning that only information changed in Command will sync to LWTCE.

Q: Does LWTCE support in-person signings?

A: Not at the moment, but we are aware that this is an ask. Let Lone Wolf know that you want to see this capability!

Q: Is there a way to recover Signings that were deleted in error?

A: There is currently no way to recover a deleted Signing or signed documents that have been deleted in LWTCE. A deleted document may be found in your email, where completed Signings will be sent; if emails have been deleted, reach out to support@lwolf.com 

Q: Can I still purchase/use ZipForms?

A: Anything that you could do previously in Lone Wolf or Transaction Desk, you can continue to do; just make sure your accounts are migrated correctly by following this Answers article: https://answers.kw.com/hc/en-us/articles/48891055092499-Create-Connect-Your-Lone-Wolf-Transact-Account-in-Command-Labs-Participants-Only 

If you do not see the correct accounts in Lone Wolf, reach out to support@kw.com. 

Q. How can I access my Lone Wolf account outside of Command?
A: platform.lwolf.com will also bring Leadership to this page where they can log in to their klrw####@kw.com account if needed in the future.

Q: What if I want to change my email for team or marketing purposes?

A: You cannot break the connection between your Lone Wolf account and Command; however, you can change the email that is associated with your Lone Wolf account in your Lone Wolf settings. 

Q: If the MLS attached to my NRDS ID updates their forms, adds a new form, or removes forms, will that update in Lone Wolf Transact: Command® Edition?

A: MLS forms should refresh automatically if any changes are made by the MLS.

Q: Will the Market Center have access to all Transacts?

A: Yes, the Market Center will have access to all Transacts created in Lone Wolf: Command Edition by agents in their Market Center. They will access these by going to platform.lwolf.com or going to Command > CommandMC Settings > Applications > Lone Wolf > “Go to Transact.”

Q: Is there a way to automatically add a broker to every Transact in the Market Center so that they can access and review the documents?

A: Not at this time. Market Centers can create a Template in Lone Wolf that agents can apply to their Transacts with the broker as a Party (which can then be added as a CC in the Signers section of a Signing so that the broker gets a copy of the documents once completed) in the Transact, and that will add them, but that is not an automatic process. Additionally, every Market Center has access to all Transacts in Lone Wolf Transact: Command® Edition via the account connected to the klrw####@kw.com email account. They can access these by going to platform.lwolf.com or going to CommandMC Settings and clicking “Go to Transact.”

Q: Can guest users or team admins connect their Command account to a Lone Wolf account?

A: Yes, guest users and team admins can connect their Command account to a Lone Wolf account. Note that any unlicensed Command user will see a watermark on forms. 

Q: What are the most important steps for Market Centers to complete?

• Check the klrw####@kw.com email inbox for an email titled “Invitation to Lone Wolf Real Estate Software” from no-reply@lwolf.com regarding the setup for the Market Center’s Lone Wolf account. Use the klrw####@kw.com email only to complete setup.

• Check the klrw####@kw.com email inbox for an email titled “Custom Forms Process for Lone Wolf Transact: Command Edition” from Change Management regarding the process to upload their custom forms for mapping; follow the instructions to submit any custom forms if this has not already been completed.

• If there are any documents in DocuSign that the Market Center must retain for compliance reasons, check the klrw####@kw.com email inbox for instructions to set up an API Nation sync at least 30 days before July 14, 2026. This will allow the Market Center to sync any documents currently in DocuSign Rooms and any documents that will be created in DocuSign Rooms before July 14, 2026 to a Google Drive of their choosing.

• Go to CommandMC > Administration > Compliance > Compliance Checklists and double-check every compliance checklist item with the “LW” icon beside it to ensure that the correct form has been mapped to the checklist item. Every Market Center is solely responsible for ensuring its Compliance Checklists are accurate, and as such, each Market Center must double-check that the correct forms are applied to checklist items, as this automatic process needs verification.

• Go to CommandMC > Administration > Compliance > Compliance Checklists and use the “Add Transact Form” process to add forms to any compliance checklist item that needs a Lone Wolf form attached.

Q: What are the most important steps for agents to complete?

• Go to Command > Settings > Command Settings > Applications > Lone Wolf to connect their Lone Wolf account to Command using the “Connect” button. Once the pop-up window appears, agents can either Sign Up and create a new Lone Wolf account using any email address (except any klrw####@kw.com email address), or Sign In using their current Lone Wolf account’s email address.

• If the agent has any Opportunities connected to a DocuSign Room, but has not uploaded all of their DocuSign Room documents into the Opportunity’s Documents tab, ensure that all documents have been uploaded into the Opportunity. 

• If the agent has any Opportunities connected to a DocuSign Room that will need documents signed after July 14, 2026, create a new Opportunity that is connected to a Lone Wolf Transact to complete documents with signatures.

• If the agent has any documents that are in DocuSign Rooms that they need to retain for other purposes, ensure that those documents are manually downloaded.
   

Common Terminology for Lone Wolf Transact: Command® Edition

Lone Wolf Transact: Command® Edition

DocuSign

Transaction

Room

Signing

Envelope

Parties

People

Q: Can I collaborate with other agents or staff in Transact?

A: Yes. With share groups, you can securely share transactions with other Transact users, making it easier to collaborate with teammates, assistants, or brokers without duplicating work.  

Q: How does Transact help me recover quickly when a deal falls through?

A: LW Transact’s lost deal workflow keeps client and offer information organized and reusable. When a deal falls through, you can seamlessly apply existing details to the next offer, helping you move faster and stay focused on winning the next opportunity.

Q: When a layout is applied, is data over-ruled or does it only fill in blank spaces?
A: The layout will only fill in blank spaces. 

Q: DocuSign considered the document reviewed when the recipient opened the envelope, for Reviewers in Lone Wolf when is the document considered reviewed?

A: Lone Wolf allows the reviewer to approve the review before the document is considered signed. 

Q: Can the Agent set up an expiration date for future Signings or can the expiration date be turned off?

A: The expiration date cannot be turned off for compliance/security reasons. It defaults to 30 days and it can be extended to 90 on that screen. There is also the ability to resend or reset expired signing packages. That option shows up in Transact if your signing is in Expired status. There isn't a way to configure the default expiration per account.

Q: Can I collaborate with other agents or staff in Transact?

A: Yes. With share groups, you can securely share transactions with other Transact users, making it easier to collaborate with teammates, assistants, or brokers without duplicating work. https://lonewolf.my.site.com/s/article/FDT-Share-a-transaction-with-a-share-group
https://share.vidyard.com/watch/YY4nZQWd56nFtzBEWjKsfa  

Q: Will team leads be able to share templates with their team members?
A: No, templates are only viewable to those who created them with the exception of an Office template being created by the Market Center. Licensed Agents can access those. 

Q: Is there a way for the Authentisign stamp to mark as stamped when the form is signed and not when it is opened?

A: The Authentisign stamp is added when the person signs the document.  

Q: Can I edit forms that I open in Command through the “Sign Documents” button? 

A:  No. This creates a signing in Authentisign where you can “mark up” the documents and sign them, but this does not take you to the forms editor.

Lone Wolf Advanced Training - Learn about advanced Lone Wolf topics once you've completed Lone Wolf 101!

Lone Wolf Advanced: Agent Clauses - Learn how to create and manage your personal Clause library in Lone Wolf Transact: Command Edition. Write contracts and addenda faster with the exact language you trust, ready in a single click.

Lone Wolf Advanced: Agent Share Groups - Learn how to create and apply Share Groups in Lone Wolf Transact: Command Edition. Collaborate confidently with the entire transaction team while staying in control of who sees what.

Lone Wolf Advanced: Agents Editing Forms and Tools - Learn how to use the full suite of form editing tools in Lone Wolf Transact: Command Edition. Complete contracts faster, cleaner, and with the kind of accuracy that protects your deals.

Lone Wolf Advanced: Agents Reset Signings - Learn how to reset Authentisign Signings inside Lone Wolf Transact: Command Edition. Fix mistakes quickly, keep your timeline intact, and protect your client experience when the unexpected happens.

Lone Wolf Advanced: Agent Templates - Learn how to build personal Transaction Templates in Lone Wolf Transact: Command Edition. Get every new deal off the ground in seconds with a system tailored to how you work.

Lone Wolf Advanced: Agents Downloading and Splitting Documents - Learn how to download and split Transaction documents in Lone Wolf Transact: Command Edition. Deliver clean, well-organized files to compliance, lenders, and clients every single time.

Lone Wolf Advanced: Agents What to Do When a Deal Falls Through - Learn how to properly close out a Transaction that has fallen apart inside Lone Wolf Transact: Command Edition. Stay compliant, stay organized, and preserve client relationships even when the deal doesn't close.

Lone Wolf Transact: Command Edition Agent Workflow - Once an Opportunity is linked to a LW transaction, you will be able to sync new Opportunity info with the transaction, use Lone Wolf Transact to get forms signed, and then pull the signed forms into the Documents tab of the Opportunity where you can submit for review.

Create and Connect Your Lone Wolf Account for Agents - Learn how to connect your Lone Wolf account to your Command account, either by creating a new Lone Wolf account or by signing in to your existing Lone Wolf account!

What Happens to DocuSign for Agents - Learn what will be happening to DocuSign after July 14, 2026, and what steps you should complete beforehand so that you're completely ready for the switch.

Starting a Transaction in Lone Wolf/View Documents and Add Forms - Learn how to start a Lone Wolf Transact from a Command Opportunity. View and add Forms to your Transact, and attach your NRDS ID to your Lone Wolf account if necessary.

Creating a Signing for e-Signature in Lone Wolf Transact - Create a Signing to send your forms off for e-signature, and use Tools to add additional fields! Also, learn how to pre-sign forms as the agent using the "Myself" feature.

Manage Signings in Lone Wolf Transact - Send your Signing off to get signed by Signers, and learn about the Signings tab in the Transact, which allows you to view the status of Signings.

Upload Signed Documents to Your Command Opportunity - Learn How to Upload Signed Documents to Your Command Opportunity.

Lone Wolf Command Transact 101 Walkthrough - Learn the Lone Wolf Command Transact flow from syncing your Opportunity to submitting signed docs back to the MC.

Transact Command Edition 101 - Agents will learn how to connect their KW Command account to Lone Wolf Transact and manage the full transaction workflow from start to finish. From preparing documents for compliance and collecting e-signatures, to uploading and submitting your signed docs to your Market Center — you'll leave ready to transact with confidence.